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Terms and Conditions for Real Estate Clients

Mactec Electrical Pty Ltd

These Terms and Conditions apply to real estate agencies engaging Mactec Electrical for electrical services including annual compliance checks, tenant maintenance, smoke alarm installations, and related works. By using our services, you agree to the following terms.

1. Scope of Services

Mactec Electrical provides the following services to real estate clients:

  • Annual compliance testing of RCDs and smoke alarms
  • Smoke alarm supply and installation
  • Security blind compliance checks
  • Tenant maintenance call-outs
  • General electrical repairs and installations

Unless otherwise agreed in writing, all services are limited to functional safety checks and do not constitute full electrical inspections under AS/NZS 3000 or equivalent standards.

2. Smoke Alarm Warranty (Clipsal)

Mactec Electrical installs Clipsal smoke alarms with a comprehensive:

  • 5-year product and labour warranty, subject to Clipsal’s manufacturer warranty terms.
  • An additional 5-year extended warranty (total of 10 years), provided that:
    • Mactec performs an annual compliance check each year of the smoke alarm’s life.
    • The alarm has not been damaged, tampered with, or misused.

Failure to meet the annual testing requirement voids the extended warranty.

3. Annual Compliance Checks – Limitations

Our Annual Compliance Check service is a basic functional safety check only. It:

  • Is not equivalent to a full electrical inspection or certification
  • Does not involve removal of covers or inspection of concealed wiring
  • Does not include testing of all circuits or components not accessible at the time of visit

Reports and findings are indicative only and should not be relied upon as a guarantee of electrical safety or compliance across the entire installation.

4. Intellectual Property & Use of Reports

All materials provided by Mactec Electrical—including reports, documentation, systems, templates, and processes—remain the intellectual property of Mactec Electrical.

These materials may not be:

  • Copied, distributed, or modified for use by third parties
  • Used to develop derivative reports or systems
  • Relied upon in legal or compliance matters without our written approval

Mactec reserves the right to recover any loss, including legal fees, if our intellectual property is misused or causes commercial harm.

5. Tenant Access & Safety Requirements

  • Tenants are contacted by phone prior to attendance. We make three call attempts. If there is no answer or access is not provided, the job will be recorded as a failed attendance, and a call-out fee may apply.
  • Tenants must provide clear, safe access and secure any pets before the technician arrives.
  • Technicians will not proceed with work if the environment is deemed unsafe, including:
    • Wet or slippery roofs
    • Exposed live electrical components
    • Severe weather or hazardous outdoor conditions

6. Liability & Indemnity

Mactec Electrical will not be held liable for:

  • Faults in tenant-owned appliances
  • Damage caused by pre-existing electrical issues
  • Electrical compliance failures in areas not tested

Real estate clients agree to indemnify and hold harmless Mactec Electrical from any:

  • Third-party disputes or penalties
  • Misuse or misinterpretation of our reports
  • Delays caused by internal approval processes or tenant actions

7. Fees, Invoicing & Cancellations

  • Invoices are issued in line with agreed service pricing or quotations.
  • Payment terms: 14 days from the date of invoice unless otherwise arranged.
  • Late cancellations (less than 24 hours’ notice) or missed access appointments may incur a call-out charge.

Unpaid Invoices – 90-Day Clause

If an invoice remains unpaid after 90 days:

  • The real estate agency becomes fully liable for the outstanding amount, regardless of tenant or landlord reimbursement arrangements.
  • Interest of 8% per annum (calculated daily) will apply from Day 91 until the amount is paid in full.
  • Mactec reserves the right to recover all collection, administrative, and legal costs associated with retrieving the unpaid amount.

8. Dispute Resolution

In the event of a dispute, both parties agree to:

  • Attempt resolution via written communication
  • Avoid legal action until a genuine attempt at resolution has been made
  • Raise any formal complaint or claim within 6 months of the service date

9. Modifications

Mactec Electrical reserves the right to update these Terms and Conditions at any time. The most current version will be available via our website or by request.

Contact Us

If you have any questions about these Terms or would like further clarification, please reach out:

📧 admin@mactecelectrical.com.au
📞 (08) 6169 1679
📍 3/16 Fortitude Boulevard, Gnangara WA 6077

Thank you for partnering with Mactec Electrical – Perth’s most trusted electrical maintenance provider.