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Privacy Policy

Mactec Electrical Pty Ltd
Effective Date: 27/3/2024

At Mactec Electrical Pty Ltd (“Mactec”, “we”, “our”, or “us”), we are committed to protecting the privacy of your personal information and complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and what your rights are in relation to that information.

1. Information We Collect

We may collect and hold the following types of personal information:

  • Full name
  • Contact details (email address, phone number, address)
  • Business details (if applicable)
  • Payment and billing information
  • Property access instructions or job-related details
  • Technical information (IP address, browser type, device type)
  • Website usage data via cookies and analytics tools

We only collect personal information that is reasonably necessary for us to provide our services, communicate with you, and meet our legal obligations.

2. How We Collect Personal Information

We may collect your personal information directly or indirectly when you:

  • Contact us via our website, phone, or email
  • Submit an enquiry or request a quote
  • Engage our electrical services
  • Interact with our website or digital marketing tools
  • Provide feedback or respond to surveys
  • Follow us or interact with us on social media

We may also receive information from third parties (such as property managers or service platforms) where you have provided consent.

3. Use of Personal Information

We use the information we collect for the following purposes:

  • To respond to enquiries, quotes, and service requests
  • To schedule and deliver electrical services
  • To send invoices, updates, and important notices
  • To improve our website and service offerings
  • To comply with legal and regulatory requirements
  • For marketing purposes (only where consent is given or permitted by law)

We will never sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Trusted contractors or subcontractors engaged by Mactec to complete services
  • IT and cloud service providers that help us operate our business
  • Legal or regulatory authorities where required by law
  • Your authorised representatives or managing agents (e.g. real estate property managers)

All third-party service providers are required to maintain the confidentiality and security of your personal information and are not permitted to use it for any other purpose.

5. Data Storage and Security

We take reasonable steps to protect the personal information we hold from:

  • Misuse, interference, or loss
  • Unauthorised access, modification, or disclosure

This includes physical, electronic, and managerial safeguards such as:

  • Secure file storage and encrypted backups
  • Role-based access controls
  • Security software and firewall protections
  • Regular monitoring of our systems

Personal data is stored in Australia or via reputable cloud platforms that comply with Australian data protection laws.

6. Cookies and Website Tracking

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to enhance your experience and gather data on website usage patterns.

You can control cookie settings via your browser. Please note that disabling cookies may impact site functionality.

7. Direct Marketing

We may send marketing communications (e.g. newsletters, updates, service offers) to you where:

  • You have provided your consent, or
  • You are an existing client and the content is relevant to your services

You may opt out of receiving these communications at any time by clicking the unsubscribe link in the email or contacting us directly.

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or outdated information

To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Once no longer needed, personal data is securely destroyed or permanently de-identified.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or our data handling practices, please contact us:

📧 admin@mactecelectrical.com.au
📞 (08) 6169 1679
📍 3/16 Fortitude Boulevard, Gnangara WA 6077

We take privacy matters seriously and will respond to all enquiries promptly and in accordance with the Privacy Act.