Frequently Asked Questions

Troubleshooting Tips for Power Outages

1. Check for Power Outages

Call Western Power on 13 13 51 or check online for outages in your area.

2. Inspect Your Meter Box

Ensure all RCDs and circuit breakers are in the “on” position.

3. Check Fuses

If you have ceramic fuses, confirm the fuse wire isn’t broken.

4. Living in a Unit Complex?

Contact your caretaker or strata company. They can access the service fuse for your apartment.

5. Still No Power?

Call your electrician to inspect the issue.

Tip: If part of your home still has power, use an extension lead from a working area until an electrician arrives.

Power Outage Troubleshooting Tips

1. Check for Area Outages

Call Western Power at 13 13 51 or visit their website to confirm if there’s a power outage in your area.

2. Inspect Your Meter Box

Ensure all RCDs and circuit breakers are switched to the “on” position.

3. Check Fuses

If your home uses ceramic fuses, check that the fuse wire isn’t broken.

4. Living in a Unit Complex?

Contact your caretaker or strata company. They have access to the service fuse and can help restore power, or confirm if an electrician is needed.

5. Still No Power?

Call a licensed electrician if none of the above steps resolve the issue.

If water is coming through in to your home we suggest that you turn off your main switch to make it safe and then call a qualified tradesperson to rectify the issue of where the water is coming in.

If you find that the water has tripped the RCD, don’t keep trying to reset it. Leave it off and call a qualified tradesperson to rectify the cause of the water ingress.

If you find your Electric Hotwater system leaking the first thing you should do is turn of the associated breaker at your switchboard. Then try and find the isolation tap to your hotwater system. Turn the tap clockwise to isolate. If this fails and the water is causing damage. Your property will have an isolation tap for all of the water. Locate this and isolate the water from there. If the above fails we recommend you call a plumber immediately.

We do not service Air Conditioners.  You will need a refrigeration mechanic to resolve the issue.

But here is some helpful hints.

If your air conditioner is faulty or causing your power to trip, giving off smoke etc.  You can do the following till a refrigeration mechanic can attend.

• Turn of the breaker marked AC
• The AC may have an isolater next to the unit. Please turn this off.
• Your particular unit may have a plug on it. Please unplug the unit.

Do the above then contact a Refrigeration Mechanic.

Clipsal Smoke alarm Beeping

If the Clipsal Smoke alarm is beeping, usually its the battery that needs to be replaced.  Please do the following.

Press the release button so the head unit swings down.

Replace the battery.

Return the head unit back into place.

Let the Smoke detector stabilize itself.

Smoke Detector continues to beep after battery replaced and there is a green light on the unit. 

The smoke detector may need to be replaced. But you may want to be able to stop the beeping till an electrician can come out to replace the unit.

To stop the noise please do the following:

Press the release button so the head unit swings down.

Remove the battery

Leave the head unit down. Do not place it back into position.

It may sound for 5 minutes after but should stop shortly.

Call an electrician to replace the unit.

Below is a diagram on how to replace the battery.

Night lights may stop working for a couple of reasons. First, check if the light bulb has burnt out and replace it if necessary. If the bulb is fine, the issue could be with the outlet. Test the outlet by plugging in another device to ensure it is functioning properly. If neither is the problem, it may be time to consult a licensed electrician to inspect your system for potential wiring or circuit issues.

Security lights rely on several components to function effectively. If your security lights aren’t turning on:

• Check if the bulb is burned out, needing replacement.
• Inspect the power supply to ensure the lights are receiving electricity.
• Test the sensor functionality; it could be faulty or poorly positioned.

Sensor lights activate using motion or light detection. Motion sensors detect movement within range, while light sensors trigger the light as ambient conditions darken. Their effectiveness depends on proper sensitivity settings and positioning to detect movement accurately. If adjustments don’t improve their operation, it might be necessary to recalibrate or replace the sensor with professional assistance.

Regular maintenance and inspections are key to ensuring the longevity of your lighting systems. This includes routinely checking bulbs, cleaning sensors, and verifying power connections. Hiring a qualified electrician for periodic safety inspections also helps to identify and address potential issues to keep your lighting systems efficient and reliable.

For professional guidance or assistance, contact our expert electricians at Mactec Electrical. We’re dedicated to ensuring your home or business lighting systems run smoothly and effectively. Reach out to us at 08 6169 1679 or visit our website [link to site] to book a service today.

First, check if there’s an outage in your area by contacting your electricity provider. If other premises still have power, inspect your main switchboard to see if a circuit breaker has tripped. Reset any tripped breakers carefully. If this doesn’t resolve the issue or you’re unsure, it’s vital to contact a licensed electrician to assess and fix the problem safely. For urgent situations, call Western Power on 13 13 51 and make sure there is no power outage in your area. Or simply check on the Western Power Outages.

Absolutely. All our electricians are fully licensed, highly trained, and certified to handle a wide variety of electrical tasks. We adhere to Australian safety standards and ensure our team stays updated on the latest industry practices. You can trust that your business is in expert hands when you choose our services.

Your safety is our top priority. If you encounter an electrical fault, avoid touching exposed wires or attempting unqualified repairs. Switch off power at the main circuit breaker if it’s safe to do so, and immediately call a licensed electrician for assistance. Our team is available 24/7 to handle emergencies and help protect your premises.

Yes, we stand behind the quality of our work and the parts we use. All our services come with a satisfaction guarantee and warranties on parts for your peace of mind. Our priority is to deliver reliable, long-lasting results tailored to your specific needs.

Our emergency services are available around the clock, every day of the year. Whether it’s a power outage, faulty wiring, or another urgent issue, you can rely on us to provide quick and effective solutions. Simply give us a call at [phone number], and our licensed electricians will be on their way to assist.

For further enquiries or to book a service, contact our trusted team at Mactec Electrical. Call us at 08 6169 1679. Your safety and satisfaction are our priority!

RCD stands for “Residual Current Device,” which protects against electric shocks and prevents electrical fires. Australian standards require the installation of RCDs (sometimes referred to as safety switches) in residential and commercial properties. These devices monitor electrical current flow and shut off power instantly if a fault is detected. Regular maintenance and testing of your RCDs is essential to ensure they function reliably. Contact us to arrange professional installation or compliance testing for peace of mind.

Check the latest RCD Requirements.